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Merchandise Returns:
Product purchased from AllPoolCartridges.com may be returned within twelve (12) days of receipt of product/s for REFUND of the item cost less applicable fees. No returns are accepted after twelve days of receipt. All returns must fall under the following guidelines;
1. You must obtain a Return Authorization number (RA) for any product, large or small - except where we sent the wrong product. See "Return Authorization."
2. Products must be sent back to us freight prepaid - except where we sent the wrong product.
3. Refunds will only be made to the original purchaser and credited refunds will be placed on the same credit card used in the initial purchase.
4. You may be subject to a restocking fee depending upon return reason or circumstances, see "Restocking Fees."
5. All returns must be marked with your RA number IN THE PROPER PLACE only. See "Return Authorization."
Items Not Refundable:
Please note the products/items that are not returnable under any circumstances.
1. Special Order items ordered especially for you direct from the manufacturer.
2. Any product/item that has been used, tested or installed in any manner or duration.
3. All pool chemicals opened or unopened.
Return Authorizations:
A Return Authorization (RA) number must be obtained for ALL ITEMS being returned. All returns must also have all manuals, registration cards, specification & data sheets as well as the original invoice/receipt. You must write the "RA" number ON THE SHIPPING LABEL ONLY. Should you write the number directly on the box, there will be additional restocking fees deducted from your refund amount. Any item returned WITHOUT the "RA" NUMBER MARKED CLEARLY ON THE SHIPPING LABEL - (NOT ON THE PACKAGING) will be refused. You will then be responsible for return shipping and related shipping costs.
Restocking Fees:
Cancellations, Refused Orders, and Non-Defective Returns will automatically be charged a standard 20% restocking fee and a $10.00 processing fee. If you order the wrong item or want to return a non-defective item, it will be subject to a 20% restocking fee and $10 processing fee. Items that do not qualify will not be credited at all. Items that are returned and not in a clean resalable condition will also automatically be charged the standard restocking fee. Items returned with the RA written on the box will be automatically charged the restocking fee.
If you submit another order for the correct item that you need, restocking &/or processing fees will be considered for reduced restocking fees. The restocking fee can only be waived if the item is being exchanged for an item of equal or greater value.
If We Ship the Wrong Item:
If we shipped you the wrong product, contact us by email info@AllPoolCartridges.com immediately. We will promptly refund you in full for the product, if returned undamaged and uninstalled within ten (10) days of receipt of the product and pay the return shipping charges. We reserve the right to expedite the shipment using ground or air service at our sole discretion.
Defective Return Items:
In the event that you receive a product from us that is determined to be defective, you must contact us and/or the manufacturer directly for resolution BEFORE attempting to return the product to us. Manufacturers have technical staffs to support and warranty service centers that will make sure the product was installed or functioning properly. They are more highly trained to troubleshoot and answer any questions.
If they determine your product is defective, they will usually make arrangements to exchange the product or have it repaired. Normally, if the item was reported within the allotted time frame (ten days), it will be replaced rather than repaired. In this event, we would require an "RA" prior to shipping it back to us along with information supplied to you from the manufacturer.
Non-Defective Returns:
In the event that you wish to return any item for any reason within the twelve (12) day period from date of receipt, you may do so according to the "Return Merchandise" section. You will only be refunded the price of the item/s returned and will not be credited any shipping, handling charges or restocking or processing fees. Items that do not qualify will not be credited back to your card. Restocking and processing fees apply as descirbed above.
Damaged Goods in Transit:
Inspect all packages immediately upon receipt of merchandise. If damaged in shipment, contact us immediately by email, which also becomes a written record documenting your situation. Contact UPS, FEDEX or freight line for a freight damage claim. Once they have sent a claim representative to check the package, we or the manufacturer will have the item picked up and replaced or refunded according to their instructions.
Order Cancellations:
Cancelled orders are subject to a standard 20% restocking fee and a $10.00 processing fee. Orders cannot be cancelled once they have been shipped as we cannot recall the item. To return the product once received, follow the instructions under "Merchandise Returns."
Refused Orders:
It is understood that we reserve the right to, and will exercise this right to charge a standard 20% restocking fee and a $10.00 processing fee. This applies to all items and products that would have originally qualified for an "RA." Items that do not qualify will not be credited.
Items Shipped by Freight Lines:
No "Returns" either defective, or otherwise will be accepted if the item was shipped by any sort of freight truck line. That is a non FedEx, UPS, DHL or US Postal Service shipped item. If the item is in fact defective, "Buyer" understands that their sole remedy will be to file a warranty issue claim with the manufacturer's field warranty service center. If the product shows obvious physical damage suffered in transit, "Buyer" understands that their sole remedy in this instance is to file a damage claim with the freight line.
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